Keynsham COVID-19/Corona Virus Updates

Updates and useful information relating to the COVID-19/Corona Virus outbreak in Keynsham will appear on this page.

Have your say on temporary traffic measures

17/03/2020 - Update from Bath & North East Somerset Council

Residents are being asked for their views on the temporary measures introduced in parts of Bath and Keynsham to widen pavements and remove traffic from roads to help support the recovery from COVID-19.

Bath & North East Somerset Council introduced the measures a month ago following a directive from the government to help people socially distance and encourage a long-term shift in the way people travel.

Residents are now being asked for their feedback on the changes.

Councillor Neil Butters, joint cabinet member for Transport Services, said: “It’s really important we hear what people think of the changes that have been made. Have they been effective? Do they make you feel safer? Have they improved your experience of visiting our High Streets?

“As we recover from the impacts of COVID-19 we have a once-in-a-generation chance to develop long-term sustainable changes to the way we travel. By letting us know your views on the temporary measures we’ve introduced, you’ll help to inform our future plans aimed at solving traffic and environmental problems.”

Feedback can be submitted via the Space to Move website: Created by Sustrans, the website helps local authorities evaluate the effectiveness of the changes made to enable people to walk and cycle safely during lockdown and beyond.

To feedback specifically on the closure of Keynsham High Street visit:

The council is also keen for residents to get involved in its longer-term Liveable Neighbourhoods project which aims to encourage a long-term shift in the way people travel and take pressure off the roads and public transport network. It wants to encourage people to walk and cycle more by making it easier to get around, while continuing to support those who depend on their vehicle for mobility.

Residents are being asked for their help in shaping the future of transport in their communities by identifying locations where more space can be created for walking and cycling, accessibility improved, or the impact of traffic reduced.

Since the project launched at the end of May 3,000 people have put forward suggestions. Any ideas submitted that are taken forward will be subject to further public engagement and if new permanent traffic restrictions are identified they will involve a formal consultation process.

To find out more about Liveable Neighbourhoods and submit your comment or see what other people have suggested, go to:


Council draws up plans to control local COVID-19 outbreaks

19/06/2020 - Update Bath & North East Somerset Council

Plans to control new local outbreaks of COVID-19 are being drawn up by Bath & North East Somerset Council.

The council has been allocated £850k from a £300million government fund to work with the NHS, partners and stakeholders to establish a coordinated local approach.

Each local authority is being given funding to develop tailored outbreak management plans that build on seven key themes expected by Government. The plans will focus on having systems in place to identify and supress possible outbreaks before they gain momentum, and reducing the risk of outbreaks occurring in the first place.

As part of this work councils will also be expected to ensure testing capacity is deployed effectively to high-risk locations. Local authorities will work with the NHS Test and Trace Service, local NHS and other partners to achieve this.

A report giving an overview of the Outbreak Management Plan for Bath and North East Somerset will go before the council’s Health and Wellbeing Board on Tuesday 23 June.

The report by the council’s Director of Public Health, Dr Bruce Laurence, highlights the challenge in preventing local outbreaks as restrictions on movement are lifted and society slowly reopens. In a webinar earlier this month Dr Laurence said: “We are treading a fairly fine line between controlling the outbreak and letting it rip.”

The aim of the council’s Outbreak Control Management Plan is to support national and regional efforts to keep the virus under control by improving the speed of response while maintaining the support and engagement of the local community.

The plan will:

  • build on the council’s existing health protection processes
  • ensure testing, tracing and self-isolation occurs as thoroughly and rapidly as possible
  • ensure overall increases in cases and new outbreaks, particularly amongst vulnerable groups, are quickly identified
  • ensure a consistent approach to decision making and public messaging
  • ensure that vulnerable people are support to self-isolate if needed

A COVID-19 Health Protection Board will have core membership from public health, environmental health, adult social care, the emergency team (EPRR), communications, informatics and the NHS. Links will be made to the Compassionate Communities Hub and other stakeholders as well. This board will oversee delivery of the plan which has clear priorities:

Care homes and schools: a coordinated approach will be taken to planning and managing outbreaks in care homes and schools. Care homes will also continue to be supported through training in infection prevention and control and where necessary supported to access PPE.

Identification of high-risk settings, communities and places: this will include care homes and schools, homeless shelters and high-risk workplaces. Guidance will be provided on preventative measures and outbreak management strategies.

Provision of local testing capacity: to ensure access to testing and a range of provision, such as mobile facilities, is provided quickly. Clear processes will also be established to ensure prioritisation.

Contact tracing: building on existing close working arrangements with Public Health England to provide contact tracing capability to respond to outbreaks and complex community issues. This will include the development of additional capacity to support the national system should there be a surge in cases.

Data integration: to enable the assessment of local, regional and national data.

Vulnerable people: ensuring any decisions taken prioritise support for vulnerable local people, including those shielding and enabling access to the NHS and local community support to those who are required to self-isolate.

In addition to the COVID-19 Health Protection Board, a B&NES Outbreak Engagement Board, chaired by the Council Leader, Councillor Dine Romero, will play a critical role in engaging with local residents and other stakeholders in the public, private and third sectors to help increase understanding of the need to follow the rules and principles designed to prevent transmission of the virus.

Councillor Rob Appleyard, cabinet member for Adult Services, said: “Although, thankfully, the number of cases of COVID-19 is dropping, coronavirus is still very much with us. If we drop our guard, we could see more outbreaks. We must manage this ever-present risk and our plan will help us do that. However, I must stress it is critical that people continue to adhere to government restrictions, maintain social distancing and good hygiene.”

Ashton Way Car Park to close for line painting


In advance of the re-opening of high streets on Monday 15th June, the Ashton Way car park will be closed on Sunday 14th June to facilitate essential relining works.

As part of the works, the faded green bays that provide 30 minutes free parking will be repainted and old redundant bay markings that have reappeared in search lanes and other areas will be removed to prevent obstruction from incorrect parking and improve the flow of circulating vehicles.

Should the weather be unsuitable for lining, the works will be carried out on Sunday 21st June instead.

Memorial Park tennis courts to reopen


The Memorial Park Tennis Courts will re-open tomorrow, Thursday 21st May 2020, and will be available for play in hourly slots from 8am – 4pm every day including weekends and Bank Holidays.

Initially this will be trialled on a first come first served basis although if there are people waiting to play, then you must give up the court at the end of the hour.

Conditions of play:

  • Social distancing practices must be strictly adhered to
  • Doubles play is not allowed (unless all four players are from the same household)
  • Mark and use your own tennis balls (Coronavirus can be carried on tennis balls so if you need to return a ball to an adjacent court do so with your racket)
  • Do not shake hands at the end of the game (the ATP and WTA are encouraging players to simply tap rackets)
  • Allow others to leave before you enter the court - if you need to wait then do so away from the courts and clear of the gates
  • Ensure you leave the court before the end of your allotted time so that it is empty for the next players
  • A member of the Keynsham Town Council’s grounds team or a Town Councillor will arrive at 4pm to lock the courts. Please make sure that you leave the courts in a timely fashion, keeping your social distance and behaving courteously at all times.

Failure to meet these conditions will result in the courts being closed again.

For more information on how to stay safe whilst playing you can see the Lawn Tennis Associations ‘Play Safe’ guidelines here:

These Courts are managed by Keynsham Town Council who can be contacted by phone on 07904 161097 or email

Keynsham recycling centre to reopen strictly for essential use only

19/05/2020 - From Bath & North East Somerset Council

Bath & North East Somerset Council is reopening its recycling centre in Keynsham on Wednesday 27 May strictly for essential use and only in cases where residents cannot safely store their waste at home.

It is re-opening under the following terms:

  • Journeys to Keynsham recycling centre must only be taken if people are unable to keep their waste and recycling at home without causing a risk to their health.
  • Unless residents fall into this category, residents must continue temporarily storing their waste and are encouraged to make full use of kerbside services including refuse, recycling, garden waste and bulky waste collections.
  • The Keynsham centre will close temporarily if queues become unmanageable or staff are subjected to aggression.
  • Only four cars at a time will be allowed onto the site.
  • Residents will be permitted to visit the Keynsham site for essential visits on a day allocated to them based on their vehicle’s number plate as queues are expected to be significant. Full information on this can be found at
  • The Keynsham centre will initially operate with extended opening hours of 8am-7.30pm Mondays to Fridays, 8am-3.45pm on Saturdays and 8am-1pm on Sundays.

The council’s social media channels and website will carry waiting time updates and residents should check the latest queuing time before making a journey.

Signs will be put up at the site to inform people how long their waiting time will be depending on their position in the queue.

Councillor David Wood, joint cabinet member for Climate Emergency and Neighbourhood Services, said:

“We know that there has been high demand from residents for recycling centres to reopen as soon as possible and we have tried to mitigate the closures by keeping kerbside collections running normally. However, our key priority must always be to protect the health of our residents and our staff.

“The only workable solution under current social distancing measures is to reopen our Keynsham centre strictly for essential use only, as it is the only site which operates with a one-way traffic system and has enough space to keep people two metres away from each other.

“Please only visit the site to dispose of your waste and recycling if storing it at home presents a risk to you, otherwise we must ask for your co-operation in continuing to keep it at home.

“We have a range of kerbside collections available so please use those wherever you can before thinking of making a journey to Keynsham. Like most other councils, we will need to limit the number of cars unloading at any one time so we would also ask for your patience and courtesy as our staff work hard to manage the very long queues expected. Thank you for your co-operation.”

The council has followed Government guidance to reopen the Keynsham site. It is the only one in the district that can safely operate within social distancing guidelines.

Centres at Midland Road in Bath and Old Welton in Midsomer Norton must remain closed as it is impossible to provide enough space for social distancing at either site. An additional issue at Midland Road is that the site is shared with the refuse depot, meaning traffic queues could delay bin collections for residents.

The arrangements, including whether Bath and Midsomer Norton could reopen if social distancing measures are relaxed by the Government, will be under constant review by the council.

Recycling centre staff will not be able to assist with unloading of waste. Only one person from each vehicle may unload unless specific assistance is needed with a large or bulky item.

Residents must follow social distancing guidelines.

The number plate system is consistent with the system used by Bristol City Council and North Somerset Council.

Follow us on social media for recycling centres updates and updates on waiting times:

More information about the council’s recycling services can be found here

Updates on all council services can be found at

Industry leaders join Mayor’s West of England recovery taskforce


Senior figures from industry, education and local government are joining the West of England economic recovery taskforce led by Regional Mayor, Tim Bowles.

The taskforce will meet, virtually, for the first time on Friday 15 May, to agree how members will work together to put together a recovery plan for the region.

You can find our more about the WECA taskforce at

WECA Creative Scale Up Programme


The West of England Combined Authority is piloting a 'Creative Scale Up' programme designed to support creative businesses in the West of England to grow and access finance. This is a £1.3 million Department for Digital, Culture, Media & Sport (DCMS) funded programme which will explore how best to support businesses in the creative industries sector to grow whilst encouraging investment into the sector.

You can find out more about the programme including how it will help organisations through the COVID-19 pandemic here:

Reporting breaches of Coronavirus measures to the Police


From Avon & Somerset Police: If you have concerns that an individual or business has breached Government restrictions you can report it using our online form, ring us on 101 (for non-emergencies) or 999 (for emergencies).

Where possible, the police are asking that non-urgent incidents be reported online instead of calling 101. You can do so at:

Changes to train timetables

12/05/2020 - A message from Great Western Railway

As Lockdown eases, Great Western Railway states that advice to its customers remains to avoid travelling by train wherever possible. With people who absolutely need to go to work encouraged to travel by car, cycle or to walk where they can. Social distancing will mean that trains can carry a fraction of the usual number of passengers and people are being urged only to go by train if it cannot be avoided.

The Department for Transport and with stakeholders are ready to start uplifting capacity and service levels. As of next Monday (18 May) there will be an amended train timetable in place. This is now shown in online journey planners. There will be further staged increases responding to the easement of lockdown as things go forward.

Customers will still need to check the timetable weekly for a bit longer as GWR continue to accommodate infrastructure improvement work and may also add further services in the light of changes to government guidance for our customers.

Don’t delay seeking medical help because of coronavirus

01/05/2020 - From the NHS Bath and North East Somerset, Swindon and Wiltshire CCG

People living in Bath and North East Somersetare being advised not to let worries about coronavirus stop them asking for medical help for themselves or their children if they become ill, have a serious accident or have a concern about their health.

They are also being warned that not seeking medical help for symptoms that could be the early warning signs of serious conditions such as cancer could be putting lives at risk.

The warning comes as new data shows a considerable drop in the number of people coming forward to ask their GP for help and advice during the coronavirus outbreak.

Recent statistics show that, in Bath alone, the total number of weekly referrals from GPs to the Royal United Hospital have fallen from around 2,000 at the beginning of March to 300 at the end of April.

Dr Ruth Grabham, Medical Director at BaNES, Swindon and Wiltshire CCG, said the statistics made for worrying reading because the drop in numbers“is not because people are not experiencing symptoms.”

“While it may seem that coronavirus has put a stop to most aspects of everyday life, the one thing it hasn’t stopped is what’s going on inside our bodies,” she says.

“Now more than ever, we need to pay attention to anything that isn’t normal and seek help early on.

“For example, if you notice blood when going to the toilet, or if you’ve found a lump that wasn’t there previously, or if you’ve just noticed something odd that is causing you to worry, you need to speak to your GP.

“Should the symptom be the early warning sign of something serious like cancer, that delay in seeking help could have serious implications for how successful possible treatments may be.”

Although GP practices across the region have adopted new ways of working, such as establishing isolated clinics for potential coronavirus patients, the practices themselves are still open to offer care, treatment, advice and peace-of-mind.

The same also goes for emergency departments at the three hospitals in Bath, Swindon and Salisbury, all of which continue to be open 24 hours a day for people with a genuine and life-threatening health concern.

Additionally, all healthcare facilities in the region, as well as those elsewhere in the country, have put in place stringent infection control measures to ensure that the risk of contracting coronavirus while visiting a hospital or GP surgery remains low.

Details of which services continue to open, as well as how to get in contact, can be found online by visiting

For information about services at the Royal United Hospitals visit

Further information on how to stay well throughout the coronavirus outbreak can be found at

Free parking for NHS and care workers in Bath and North East Somerset as parking charges reintroduced

30/04/2020 - Press release from Bath & North East Somerset Council

NHS and health and social care workers are being encouraged to apply via their employer for a new Government digital parking permit so that they can park for free with no time limits when undertaking official duties.

The paper-based permit for NHS staff, health and social care workers and volunteers should be displayed clearly in vehicle windscreens.

Parking charges for residents and visitors will also be reintroduced on May 4 for Bath & North East Somerset Council car parks and on-street paid for parking, after pausing on March 25 due to the Coronavirus pandemic.

Residents are reminded that they will need a valid permit if using residents' parking bays from this date.

Councillor Joanna Wright, joint cabinet member for Transport Services, said: "At the moment it's important to make parking as easy as possible for NHS and health and social care workers who need to use their cars for work purposes. I welcome the national parking permit scheme as it will make life easier for people carrying out essential services. I'd encourage workers who think they are eligible to speak to their employers straight away."

"We are also reintroducing parking charges in the district after a temporary pause so I would urge people to check that they are using our car parks and permitted bays correctly."

On-street parking places where the national permit can be used are limited to pay and display bays, limited waiting bays and permit holder bays and zones.

Drivers are reminded that no-one is permitted to park on

  • Footways / Verges
  • School or pedestrian crossing zig-zags
  • Bus stops
  • Taxi ranks
  • Clearways
  • Single yellow line waiting restrictions
  • Double yellow lines
  • Single/Double yellow lines with kerb markings
  • Loading bays

More information on the national parking permit scheme can be found at

For updates on all council services visit

Call for more businesses to register for Covid-19 support grants


‘Any business currently in receipt of Small Business Rate Relief or Rural Rate relief may be eligible for a £10,000 cash grant from the Government Any retail, hospitality or leisure business with a rateable value above £15,000 and below £51,000 may be eligible for a £25,000 cash grant.

Figures today (29 April) show that 1950 grants for coronavirus small business and retail grants have been paid in B&NES but many businesses have yet to apply. These are grants, not loans and don't have to be paid back. Businesses can check eligibility and register online.

If you require any further information, assistance or support from us please do not hesitate to contact us at

The website and @investinbath Twitter feed continue to be kept up to date with the latest information on support for business for people to access.

The Council’s Invest in Bath service is co-ordinating support services to local businesses in light of the COVID19 public health situation. Invest in Bath will be sharing further information about targeted business support and financial assistance that is available as and when further schemes are announced. If you do have specific concerns, questions or needs at this time please email Invest in Bath at and the team will respond directly.

Read the full press release

Garden waste collections resume in Bath and North East Somerset


Bath & North East Somerset Council is restarting fortnightly garden waste collections on Monday 27 April after the service was temporarily paused due to the Covid-19 outbreak.

The council is resuming the service as a priority in light of recycling centres having to close and residents are being thanked for their patience since collections stopped, to prioritise recycling and black bin waste collections.

Residents will receive extra green waste collections before they are asked to renew, to make up for missed collections.

Councillor David Wood, cabinet member for Climate Emergency and Neighbourhood Services, said: “I’m pleased to announce that we are able to restart the collections on Monday. I know this has been an inconvenience so thank you for your patience while we’ve been working hard to return services to normal.

”Residents have been very understanding about the suspension but have been curious about why it was needed. The health of our crews is my top priority. Social distancing in truck cabs has meant garden waste trucks have been needed for collecting black wheelie bins. We’ve put smaller crews in more vehicles to keep them safe. Council staff have been working hard to bring in extra trucks and extra staff to restart garden waste collection services. I’m proud of their hard work and determination to restart this service.

“I am keen to ensure residents aren’t out of pocket for the pause in the service so the annual subscription period for garden waste bins has been extended. Existing garden waste stickers will now be valid until 18 July 2020 to make up for the missed collections.

“Please bear with us as we may continue to experience some disruption as the need for staff to isolate continues.”

People are asked not to overload their garden waste bin to ensure the recycling team can run the service safely and efficiently.

Residents are also asked to check the website for any updates if their bin is not collected and to ensure their bin is out by 7am on their normal garden waste collection day. Soil should not be placed in garden waste bins.

More information and how to find your garden collection day can be found at here

All updates on council services can be found at

Feedback needed for Emergency Train Timetable


The Emergency Train Service Timetable has been in operation since 28th March 2020, under the Government’s Emergency Measures Agreements for Train Operators. This is strictly to allow key workers and those in essential roles to travel for the purposes of work / service delivery. While the overall message remains Stay at Home, Save Lives, the emergency timetable is not widely promoted. Instead, train operators and the British Transport Police have adopted the strapline ‘Is your Journey Necessary?’

Severnside Community Rail Partnership are looking for examples from key /essential workers of where amendments to the timetable could bring a better fit with their shift patterns or working hours.

Train times can be found through all the usual journey planner applications. Current local service provision below:

Bristol regional services

An hourly service will operate between Bristol Temple Meads and Gloucester. A two-hourly service will operate on the following routes:

  • between Cardiff Central and Portsmouth Harbour
  • between Bristol and Taunton
  • Swindon – Melksham – Westbury TransWilts services will run every two hours
  • Westbury – Weymouth, there will be three services per day

Bristol Temple Meads – Severn Beach line services are reduced and operate to amended times.

Any feedback or comments that Keynsham Town Council receive around this provision will be relayed by the Partnership to the WECA/Bristol Transport Board group.

Please send any feedback to

B&NES Hospital Discharge and Admission Avoidance service during COVID-19


WE Care, our commissioned home improvement agency, have reconfigured our hospital discharge and admission avoidance service for Bath & North East Somerset. This is in response to the potential for increased pressure on hospital beds as a result of COVID-19.

The service can now offer a same day response to referrals for essential repairs, minor home adaptations, and also casework for making space where required, to allow residents to leave hospital. The most relevant points are:

  • Referrals from Virgin Care, NHS, hospitals and other partners to:
  • Services for admission prevention and same day safe hospital discharge typically include:
    • Home from Hospital Casework service - Mainly clean and clears, home safety and minor repairs.
    • Hospital Discharge Handyperson service – installation of minor adaptations e.g. grab rails, bannister rails, and key safes.
    • Falls prevention/ Admission avoidance service - accident prevention work to enable residents to remain safe and secure in the home environment. e.g. grab rails, bannister rails, key safes, outdoor handrails.
  • Available to B&NES hospitals and health and social care teams including:
    • RUH, St Martins hospital, Paulton hospital Virgin Care Community Rehab Teams, Falls clinic, GPs, OTs, Paramedics WE Care is working closely with Age UK, the discharge lead at RUH and Virgin Care to coordinate referrals currently Monday to Friday but may increase to 7 days at a later date subject to demand. The service can support a greater volume of work and is available from Thursday the 9th April 2020 until further notice.

Virtual library an online hit in Bath and North East Somerset


Residents of all ages keen to keep reading and finding information while libraries are closed during Coronavirus are making great use of Bath & North East Somerset Council’s new virtual library.

Adults will soon be able to submit their own masterpiece in two new creative writing competitions.

The virtual library has received lots of positive feedback since its launch on March 30 and as a result the team are launching two competitions – a short story competition and a poetry competition called ‘Lockdown’ for adults whose creative streak has been sparked.

The virtual library not only has digital items to download but has dynamic, changing content and online events each weekday accessed via the library service’s social media accounts, with mornings dedicated to children and afternoons focussing on adults. There is also free access available to the Ancestry website for anyone with a library account in the Libraries West consortium.

Positive praise has been received for the ongoing interactive sessions and other events that have moved online. Comments included: “Always a lovely Storytime with you”, “You do so much for authors and helping to promote them and their books” and “Yay! We miss Bounce & Rhyme so much”.

All the libraries’ social media platforms Twitter, Facebook and Instagram have seen an increase in followers since the virtual library was launched.

Councillor Paul Crossley, cabinet member for Community Services, said: “It’s encouraging to read the positive comments and see just how much people are still enjoying not only literature, but still feeling part of the community groups they usually attend at the library in person."

Councillor Dine Romero, council leader, added: “Although these are difficult times for us all, I’d urge adults to try a creative outlet and have a go at writing something themselves for our new competitions whilst they are in Lockdown at home.”

The library service is welcoming entries for both competitions. One is a short story submission and the other a poetry submission. Both must have ‘Lockdown’ as the title and entries should be submitted online via email at

The competitions are free to enter and open to any library member in the LibrariesWest consortium, aged 18+. The closing date is 18 May 2020. Winning entries and four runners-up will receive a digital book token to spend at Mr B’s Emporium in Bath.

For terms and conditions visit the libraries Facebook page @bathneslibraries

For more information and upcoming initiatives on B&NES libraries go to

For updates on all council services go to

Minor Injury Units in Paulton, Chippenham and Trowbridge to temporarily close as part of COVID-19 response


Minor Injury Units (MIUs) at Paulton Hospital, Chippenham Community Hospital and Trowbridge Community Hospital will close temporarily from 5pm on Wednesday 8 April 2020 so staff can be redeployed to provide vital additional capacity elsewhere in the local area.

All three MIUs have seen a decline in the number of patients attending since the start of the COVID-19 crisis with patient numbers at Paulton MIU dropping by 75 per cent and attendance at Chippenham and Trowbridge experiencing a similar decline.

Staff employed at the units will be redeployed to help look after patients across the local health and care system.

Given the recently low attendance, the temporary closures are not expected to present problems for local people and the units will reopen when circumstances permit.

Patients with minor injuries should visit the NHS 111 online service. This will provide advice on where to go for the best care for their symptoms. People should only phone 111 if they cannot access the 111 online service.

Those patients who feel that they need a GP appointment should call their local GP practice and are likely to be offered a phone or video consultation in the first instance, unless a face-to-face appointment is absolutely necessary.

No-one with COVID-19 symptoms should attend any medical setting unless explicitly directed to do by the NHS 111 service or a 999 call operator.

Of course, if you feel your symptoms genuinely require emergency treatment, you should always seek help from your nearest hospital.

Douglas Blair, Managing Director of Wiltshire Health and Care, which runs the MIUs in Chippenham and Trowbridge, said:

“As the local health and care system faces up to the challenges posed by the COVID-19 crisis, our top priority is to focus on caring for the sickest patients in our community.

“In order to do this, we have to constantly review our services with the aim of ensuring that as many frontline clinical staff as possible are available to provide care for those who need it most.

“As a result, we have taken the decision to temporarily close our MIUs in Chippenham and Trowbridge so we can more usefully redeploy our staff to where they can help as many people as possible.”

Kirsty Mathews, Managing Director of Virgin Care in Bath and North East Somerset, which runs the MIU at Paulton Hospital said:

“Over recent weeks we have seen a far smaller number of patients attending our MIU as local people increasingly follow self-care advice and seek help from the online 111 service.

“This reduction in demand means we are able to redeploy our hard working and highly skilled staff so they can help patients in other health and care settings.”

Tracey Cox, Chief Executive of Bath and North East Somerset, Swindon and Wiltshire Clinical Commissioning Groups (BSW CCGs) said:

“I would like to assure local people that the closures of these MIUs have been put in place as a temporary measure and will be reviewed on an ongoing basis with a view to reopening the units as soon as it is feasible and sustainable for us to do so.

“The NHS and its partners across BaNES, Swindon and Wiltshire are working together to ensure the services we provide have the resources and resilience they need to deal with the problems posed by COVID-19.”

Further information:

Dom Hall Communications & Engagement Specialist - strategic projects
Bath and North East Somerset, Swindon and Wiltshire
Clinical Commissioning Group

M: 07500 121720 E: W:

How you can help foodbanks in Bath and North East Somerset


People are being asked to donate to food banks when doing their essential shopping and an appeal has also gone out for a warehouse unit for food storage in Keynsham.

Keynsham Foodbank wants to hear from anyone able to rent out a 600 ft sq plus warehouse or unit in Keynsham. People who might be able to help should email or call 07776 493221.

Residents are also reminded to follow Government guidance on essential journeys and make their donations to food banks when already supermarket shopping, instead of making a special trip.

Currently people donating to Keynsham Food Bank can use the following drop offs:

  • Waitrose Keynsham
  • Tesco Keynsham (Friday 10.30 – 12.30 only)
  • Tesco Express, Saltford
  • Saltford Hall - inside external door
  • The Rectory, Beech Rd, Saltford – porch area

Items needed by all food banks in the district are: pasta, pasta sauce, long life milk, tinned meat and tinned vegetables, tinned tomatoes, tinned vegetarian – vegetable curry/chilli/bolognaise etc, tinned fruit, chocolate, long life juice, instant mash, sponge pudding.

Bath Food Bank is asking for donations of non-perishable food at the usual supermarket drop boxes. Drop off points can be found on their website

Somer Valley Food Bank is particularly short of UHT (long life) milk but will accept donations of all non-perishable foods at the local supermarket drop off points.

People wishing to help but who are unable to get to a supermarket can give financial donations through the Bath Food BankVirgin Giving linkhere. Keynsham Food Bank is also happy to accept financial donations via their website

Councillor Rob Appleyard, cabinet member for Adult Services, said: “Volunteers at the three food banks in our area are doing incredible work and are linked into the Compassionate Communities Hub to support the most vulnerable residents in our community. We want to share their message about donating only when you are doing your supermarket shop and not making a special trip to bring food.

“We also want to highlight Keynsham’s appeal for a warehouse and would urge anyone who might be able to help to contact them directly.”

The Compassionate Communities hub telephone line is open daily from 9am to 5pm on 0300 2470050 and supports the most vulnerable residents who are unable to access support from friends, family or other local networks. Find out more at

Council updates during Coronavirus can be found at

Suspension of all council car parking charges


A message from Bath and North East Somerset Council regarding the suspension of parking charges:

'Coronavirus (COVID-19) - Parking permits & Season tickets

All council car parking charges (on street and off street) have been suspended as of March 25. This will enable key workers to park without fear of a charge or penalty in permitted parking areas. It is in line with national government guidance relating to the three-week closure of non-essential shops and businesses and will be kept under review.

Enforcement will continue where vehicles are parked in blue badge bays, loading bays, double yellow lines and loading bans to ensure that emergency services, key workers and other priority users can function on the network.

All customers with a permit or season ticket valid on 25th March will automatically be provided with a free one month extension, and this will be kept under review in line with the position on parking charges.

The latest updates from Bath & North East Somerset Council's response to the Coronavirus (COVID-19) pandemic are available at

Stay home, Protect the NHS, Save Lives'

Bath and North East Somerset Council Coronavirus Update


We are working together with local agencies to protect our community from the COVID-19 threat, particularly the most vulnerable. It is vital that everyone follows the most up-to-date advice and we ask the public and stakeholders to follow national guidance on COVID-19, to keep up to date with any service changes through our website and social media, and to offer support and help wherever possible to neighbours and the local community.

Bath and North East Somerset Council have set up a dedicated email address for queries directly relating to Covid-19

Private care providers can contact the council on

Key messages: Stay at home save lives

  • Only go outside for food, health reasons or work (but only if you cannot work from home)
  • Stay 2 metres (6ft) away from other people
  • Wash your hands as soon as you get home

You can spread the virus even if you don’t have symptoms.

Coronavirus (COVID-19): what you need to do

NHS Coronavirus website

Please disseminate this information amongst your networks. Please note this is an evolving situation. This information is correct as of 27 March.

Community Support

Bath & North East Somerset Council is working with our local 3rd sector infrastructure organisation 3SG and Virgincare to support communities and the most vulnerable in their own homes during the coronavirus pandemic.

3SG is recruiting volunteers through its #CompassionateCommunities scheme to offer support to community groups and charities as they work to help the elderly or vulnerable people self-isolating. You can read more about #CompassionateCommunities here.

Volunteering Guidance

If you are supporting others in your community please note to comply with the UK’s current ‘Stay at Home’ rules you can only volunteer to carry out those tasks which involve leaving your home if you fulfil ALL of the conditions below:

  • You are well and have no symptoms like a cough or high temperature and neither does anybody in your household
  • You are under 70
  • You are not pregnant
  • You do not have any long-term health conditions that make you vulnerable to coronavirus

How to help safely

Your NHS needs you!

NHS Volunteer Responders has been set up to support the NHS during the COVID-19 outbreak. To do this they need an 'army' of volunteers who can support the 1.5m people in England who are at most risk from the virus to stay well. Our doctors, nurses and other professionals will be able to refer people in to NHS Volunteer Responders and be confident that they have been matched with a reliable, named volunteer.

Find out how to volunteer here

New ‘Stay home, save lives’ campaign

Public Health England have launched a new ‘Stay home, save lives’ campaign to encourage people to stay at home in order to protect the NHS and save lives. The campaign will run across TV, radio, digital and social channels. Please can you help us to amplify the message through your networks. All the campaign materials are nowavailable to download on the Campaign Resource Centre. They include:

  • Radio advert and script
  • Poster in various sizes, including print-friendly version
  • Digital out-of-home 6 sheet
  • Social assets, both animated and static
  • Digital display in various sizes and web banners
  • Email signature

Anyone wishing to request open artwork for these materials should email

Please note that the self/home isolation campaign and resources have now been removed from the Campaign Resource Centre as they have been superseded by these new ‘stay home, save lives’ campaign materials.

Local agencies

We have been working closely with local agencies and if you would like to find out more about their work please look on their website: RUH, Avon and Somerset Police,Curo, and Bath and North East Somerset CCG.

Council services updates

Suspending parking charges

All council car parking charges (on street and off street) in council-owned car parks have been suspended as of March 25. This will enable key workers to park without fear of a charge or penalty in permitted parking areas. It is in line with national government guidance relating to the three-week closure of non-essential shops and businesses and will be kept under review.

Enforcement will continue where vehicles are parked in blue badge bays, loading bays, double yellow lines and loading bans to ensure that emergency services, key workers and other priority users can function on the network.

Waste, rubbish and recycling

We are working hard to keep our recycling and waste services running, thanks to the commitment and dedication of our crews and staff.

Rubbish and recycling services are being prioritised, but there may be some delays or missed collections. If the rubbish and recycling for your whole road has not been collected on your usual day, please leave your bin and box out and we’ll get to it when we can, but make sure it is not causing an obstruction or spilling litter. Please check our current collection problems page for information on specific roads that have missed collections. Unfortunately we are not able to return where individual properties have not been collected.

From 24 March, there will be no garden waste collections for the next three weeks. We are not able to issue refunds for these missed collections, but will update you on your options as the situation progresses. It is not our intention for residents to lose out.

Our recycling centres are now closed until further notice. Please bear with us and keep your rubbish and recycling at home until we are able to lift these restrictions.


Our libraries are closed.

Bath, Midsomer Norton and Keynsham One Stop Shops are open, in their capacity as information services, for access to critical services including welfare vouchers.

Read more about council services here

Government launches Coronavirus Information Service on WhatsApp

The new free to use service aims to provide official, trustworthy and timely information and advice about coronavirus (COVID-19), and will further reduce the burden on NHS services.

This will help combat the spread of coronavirus misinformation in the UK, as well as helping ensure people stay home, protect the NHS and save lives.

The service will provide information on topics such as coronavirus prevention and symptoms, the latest number of cases in the UK, advice on staying at home, travel advice and myth busting.

The service will also allow the government to send messages to all opted-in users if required.

To use the free GOV.UK Coronavirus Information Service on WhatsApp, simply add 07860 064422 in your phone contacts and then message the word ‘hi’ in a WhatsApp message to get started.

Read more here.

Update from Invest in Bath

The Invest in Bath team are here for you throughout the Coronavirus pandemic.

As Bath & North East Somerset Council's business support service, we recognise the challenges faced by business during this period and are working hard to keep our community strong during this unprecedented time. See the full package of Government support available to businesses here, and keep up to date with further announcements by visiting:

Read their full update here.


These guidance documents have been recently updated.

Coronavirus: How to help safely

Guidance for households with possible coronavirus infection

Guidance on shielding and protecting people defined on medical grounds as extremely vulnerable

Guidance on social distancing for everyone in the UK

As information is changing quickly in this rapidly evolving situation, we recommend that you sign up for updates about COVID-19 guidance. By signing up, as soon as a document is updated you will be notified by email and it’s a great way to keep on top of the guidance

Visit GOV.UK for all national guidance

The DfE (Department for Education) have set up a helpline to answer questions about COVID-19 related to education. Staff, parents and young people can contact the helpline by telephone on 0800 046 8687 or by emailing The helpline is open between 8am and 6pm, Monday to Friday.

School Nurse Service

Virgin Care School Nursing Service have set up a confidential telephone drop-in service for secondary schools young people. Any Young person that would like to call and speak to a qualified School Nurse on the end of the phone you can call 01225 831666 (Bath) or 01761 408111 (Norton/Radstock) Monday to Friday 12-2pm.

There is also the CHAT health text service so you can text a School Nurse for advice or support for any health issues or worries, again this is confidential and you don’t need to give your name if you don’t want to. The number is 07480635513.

For parents of any school aged child there is a duty school nurse available at the end of the phone Monday to Friday 9 -5 pm should you require any support with your school aged child. If you would like this support please call 01225 831666 (Bath area) or 01761 408111 (Norton/Radstock area).

COVID-19: track coronavirus cases

Message to residents from leader and chief executive of Bath & North East Somerset Council


We’re writing to update Bath & North East Somerset residents about what the council is doing to minimise the impact of the Covid-19 pandemic on our local communities. We recognise that the situation changes quickly and we are saddened to learn that a man in his 80s, who was being cared for at the RUH and had tested positive for Covid-19, has died.

We know that you are receiving many messages about Covid-19. Our aim in this letter is to provide clear information that we hope is useful to you, your family, your neighbours and your community at this challenging time.

We have a dedicated section on our website: This updates you on council service changes resulting from the impacts of the Covid-19 pandemic. Our priority during this period will be to maintain the critical services our communities, especially the most vulnerable, depend on. We are doing all we can to keep our communities safe during this challenging period. We would like you to understand that it is highly likely that there will be some reductions in service levels across the council. We also anticipate you may have to wait longer for some services during the Covid-19 pandemic. Thank you for your patience and understanding.

We are also co-ordinating our efforts with partners such as the Police, Curo, RUH and CCG, all of whom are working closely together to protect our local communities.

What you can do to help

We must work together as a community to protect ourselves and those around us. It is important that everyone follows the latest national advice and guidance.

It is vital that you read the social distancing measures we should all be taking to reduce social interaction between people in order to reduce the transmission of coronavirus. You must also:

  • Wash your hands often with soap and water, for at least 20 seconds, especially after using public transport, when you arrive at work or arrive home. Use a sanitiser gel if soap and water is not available.
  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, wash your hands or use a sanitiser gel.
  • Don't touch your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell. Stay at home if you have symptoms. Please read the stay at home guidance for households with possible coronavirus (COVID-19) infection for more information.

For more information go to:

We can support each other and public agencies during this challenging period by

  • Only calling 111 if you can’t get help using the NHS online service.
  • Being flexible and understanding of the pressure that we are all under
  • Using online services wherever possible

Supporting local communities and the most vulnerable

Bath & North East Somerset Council is working to support community and the most vulnerable in their own homes. Our Third Sector Group (3SG) is recruiting volunteers through its #CompassionateCommunities scheme to offer support to community groups and charities as they work to help elderly or vulnerable people self-isolating.

More than a thousand people from across Bath and North East Somerset have already volunteered. If you're healthy and at low-risk, you can be a Compassionate Community Connector and help others across Bath and north East Somerset

Our website contains a wide range of resources for you to download and use, including posters and guides.

The Bath & North East Somerset Homeless Partnership are meeting regularly to limit the impact of COVID-19 on rough sleepers and others in housing need. There are opportunities for rough sleepers to self-isolate if needed

Supporting local businesses

We recognise the impact that the Covid-19 pandemic is having and will have on local business. We have produced a briefing pack to provide guidance on the support available for employers and businesses during this period.

Please contact the B&NES Business & Skills team at or visit the Invest in Bath website if you require any further information.

More information

We have set up a dedicated email address for queries directly relating to Covid. 19

If you or others would like to receive these regular updates pleasesign up to our e-newsletters.

Follow us on twitter and facebook @bathnes and Instagram bathnescouncil

Finally, we want to extend our thanks to residents, partners, volunteers and local businesses who are doing their best to support each other in this difficult time.

Yours sincerely

Councillor Dine Romero, Will Godfrey

Leader, Bath & North East Somerset Council, Chief Executive

Help from Keynsham's community bus scheme during the Corona Virus outbreak

Due to the current situation Keynsham & District Dial- a-Ride are offering to their members the opportunity to have their shopping collected from local stores and prescriptions picked up from their Doctors.

If you would like us to carry out out the above service then please ring the office: 01225 395321.

The office is open from 8am until 1:30pm Monday to Friday.

If you do not get a reply please leave a message on the answerphone and we will get back to you as soon as possible.

Keynsham Dial-a-Ride is a charity run by volunteers that provides an invaluable service for the town. It relies on donations to keep going. Not everyone is able to donate, especially considering the uncertainty of the current situation, but if you are able and would like to support the service, donations can be made here: