Coronavirus Update

Published: 27 March 2020

We are working together with local agencies to protect our community from the COVID-19 threat, particularly the most vulnerable. It is vital that everyone follows the most up-to-date advice and we ask the public and stakeholders to follow national guidance on COVID-19, to keep up to date with any service changes through our website and social media, and to offer support and help wherever possible to neighbours and the local community.

Bath and North East Somerset Council have set up a dedicated email address for queries directly relating to Covid-19

Private care providers can contact the council on


  • Only go outside for food, health reasons or work (but only if you cannot work from home)
  • Stay 2 metres (6ft) away from other people
  • Wash your hands as soon as you get home

You can spread the virus even if you don’t have symptoms.

Coronavirus (COVID-19): what you need to do

NHS Coronavirus website

Please disseminate this information amongst your networks. Please note this is an evolving situation. This information is correct as of 27 March.

Community Support

Bath & North East Somerset Council is working with our local 3rd sector infrastructure organisation 3SG and Virgincare to support communities and the most vulnerable in their own homes during the coronavirus pandemic.

3SG is recruiting volunteers through its #CompassionateCommunities scheme to offer support to community groups and charities as they work to help the elderly or vulnerable people self-isolating. You can read more about #CompassionateCommunities here.

Volunteering Guidance

If you are supporting others in your community please note to comply with the UK’s current ‘Stay at Home’ rules you can only volunteer to carry out those tasks which involve leaving your home if you fulfil ALL of the conditions below:

  • You are well and have no symptoms like a cough or high temperature and neither does anybody in your household
  • You are under 70
  • You are not pregnant
  • You do not have any long-term health conditions that make you vulnerable to coronavirus

How to help safely

Your NHS needs you!

NHS Volunteer Responders has been set up to support the NHS during the COVID-19 outbreak. To do this they need an 'army' of volunteers who can support the 1.5m people in England who are at most risk from the virus to stay well. Our doctors, nurses and other professionals will be able to refer people in to NHS Volunteer Responders and be confident that they have been matched with a reliable, named volunteer.

Find out how to volunteer here

New ‘Stay home, save lives’ campaign

Public Health England have launched a new ‘Stay home, save lives’ campaign to encourage people to stay at home in order to protect the NHS and save lives. The campaign will run across TV, radio, digital and social channels. Please can you help us to amplify the message through your networks. All the campaign materials are nowavailable to download on the Campaign Resource Centre. They include:

  • Radio advert and script
  • Poster in various sizes, including print-friendly version
  • Digital out-of-home 6 sheet
  • Social assets, both animated and static
  • Digital display in various sizes and web banners
  • Email signature

Anyone wishing to request open artwork for these materials should email

Please note that the self/home isolation campaign and resources have now been removed from the Campaign Resource Centre as they have been superseded by these new ‘stay home, save lives’ campaign materials.

Local agencies

We have been working closely with local agencies and if you would like to find out more about their work please look on their website: RUH, Avon and Somerset Police,Curo, and Bath and North East Somerset CCG.

Council services updates


All council car parking charges (on street and off street) in council-owned car parks have been suspended as of March 25. This will enable key workers to park without fear of a charge or penalty in permitted parking areas. It is in line with national government guidance relating to the three-week closure of non-essential shops and businesses and will be kept under review.

Enforcement will continue where vehicles are parked in blue badge bays, loading bays, double yellow lines and loading bans to ensure that emergency services, key workers and other priority users can function on the network.


We are working hard to keep our recycling and waste services running, thanks to the commitment and dedication of our crews and staff.

Rubbish and recycling services are being prioritised, but there may be some delays or missed collections. If the rubbish and recycling for your whole road has not been collected on your usual day, please leave your bin and box out and we’ll get to it when we can, but make sure it is not causing an obstruction or spilling litter. Please check our current collection problems page for information on specific roads that have missed collections. Unfortunately we are not able to return where individual properties have not been collected.

From 24 March, there will be no garden waste collections for the next three weeks. We are not able to issue refunds for these missed collections, but will update you on your options as the situation progresses. It is not our intention for residents to lose out.

Our recycling centres are now closed until further notice. Please bear with us and keep your rubbish and recycling at home until we are able to lift these restrictions.


Our libraries are closed.

Bath, Midsomer Norton and Keynsham One Stop Shops are open, in their capacity as information services, for access to critical services including welfare vouchers.

Read more about council services here

Government launches Coronavirus Information Service on WhatsApp

The new free to use service aims to provide official, trustworthy and timely information and advice about coronavirus (COVID-19), and will further reduce the burden on NHS services.

This will help combat the spread of coronavirus misinformation in the UK, as well as helping ensure people stay home, protect the NHS and save lives.

The service will provide information on topics such as coronavirus prevention and symptoms, the latest number of cases in the UK, advice on staying at home, travel advice and myth busting.

The service will also allow the government to send messages to all opted-in users if required.

To use the free GOV.UK Coronavirus Information Service on WhatsApp, simply add 07860 064422 in your phone contacts and then message the word ‘hi’ in a WhatsApp message to get started.

Read more about the Coronavirus Information Service on Whatsapp here.

Update from Invest in Bath

The Invest in Bath team are here for you throughout the Coronavirus pandemic.

As Bath & North East Somerset Council's business support service, we recognise the challenges faced by business during this period and are working hard to keep our community strong during this unprecedented time. See the full package of Government support available to businesses here, and keep up to date with further announcements by visiting:

Read the full Invest in Bath update here.


These guidance documents have been recently updated.

Coronavirus: How to help safely

Guidance for households with possible coronavirus infection

Guidance on shielding and protecting people defined on medical grounds as extremely vulnerable

Guidance on social distancing for everyone in the UK

As information is changing quickly in this rapidly evolving situation, we recommend that you sign up for updates about COVID-19 guidance. By signing up, as soon as a document is updated you will be notified by email and it’s a great way to keep on top of the guidance

Visit GOV.UK for all national guidance

The DfE (Department for Education) have set up a helpline to answer questions about COVID-19 related to education. Staff, parents and young people can contact the helpline by telephone on 0800 046 8687 or by emailing The helpline is open between 8am and 6pm, Monday to Friday.

School Nurse Service

Virgin Care School Nursing Service have set up a confidential telephone drop-in service for secondary schools young people. Any Young person that would like to call and speak to a qualified School Nurse on the end of the phone you can call 01225 831666 (Bath) or 01761 408111 (Norton/Radstock) Monday to Friday 12-2pm.

There is also the CHAT health text service so you can text a School Nurse for advice or support for any health issues or worries, again this is confidential and you don’t need to give your name if you don’t want to. The number is 07480635513.

For parents of any school aged child there is a duty school nurse available at the end of the phone Monday to Friday 9 -5 pm should you require any support with your school aged child. If you would like this support please call 01225 831666 (Bath area) or 01761 408111 (Norton/Radstock area).

COVID-19: track coronavirus cases